Reference

Our Terms, Your Rights, Clearly Stated

indinmatka operates under a clear legal framework that governs how your account is created, how your data is handled, and what rights you hold as an account holder…

Account TermsData & Privacy RightsJurisdiction-Dependent AccessTransparent ConditionsContact for Legal Queries
indinmatka Our Terms, Your Rights, Clearly Stated
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a query about your rights under these terms, a data access request, or a formal dispute, our compliance team is reachable through these…

Email — Legal Queries Send your account dispute, data request, or terms query to our dedicated legal address.
Live Chat — General Policy Questions Our support agents handle routine policy questions via live chat, available daily.
Written Notice — Formal Disputes For matters requiring written record, submit a formal notice through your account dashboard under…
ACCOUNT SECURITY AND DATA

How We Manage Data, Cookies and Account Security

Our approach to your data and account security is grounded in specific technical and procedural controls, not vague assurances.

Data Handling

We collect only what is necessary to operate your account: name, registered email, payment identifiers for UPI or Paytm, and transaction history. We do not sell this data to third parties under any circumstance.

Cookie Policy

Cookies on indinmatka are used for session management and fraud detection, not for third-party advertising. You can review and adjust non-essential cookie preferences from your account settings at any time.

Account Security Practices

Every account is protected by two-factor authentication at login and at withdrawal. Our systems flag unusual access attempts and temporarily lock the account pending your email verification before any funds move.

Data Retention

Transaction records are retained for seven years to comply with applicable financial regulations. Profile data is deleted within 30 days of a verified account closure request, except where retention is legally required.

Requesting Data Changes

To correct, export or delete your personal data, submit a request via the Account Settings page or email our compliance team directly. We process all verified data requests within 14 working days of confirmation.

Jurisdiction and Eligibility

Access to specific features — including certain game categories and PhonePe payouts — depends on the laws of your state or territory. Where local law does not permit a feature, it will not appear in your account view.

Frequently Asked Legal and Policy Questions

These answers address the most common legal queries we receive about account terms, data rights and dispute processes at indinmatka. If your question is not covered here, our compliance team is reachable through the contact paths above.

Your account is governed by Indian law, including applicable consumer protection and data privacy legislation. Where a feature depends on state-level rules, access is restricted accordingly. Use of the platform is available only where local law permits.

Go to Account Settings and select Data Request, or email our compliance team with your registered account email. We will verify your identity and send a full data export within 14 working days of confirmation.

Yes. Submit a verified account closure request via Settings or by email. Profile data is deleted within 30 days. Transaction records are retained for seven years as required by financial regulation, then permanently removed.

We will notify you by email at your registered address at least seven days before any change takes effect. If you continue using your account after that date, you are accepting the updated terms.

Raise the dispute through the dashboard under Settings within 30 days of the transaction. Our team reviews the payment logs and responds within 14 working days. If unresolved, you may escalate through formal written notice as described in the contact section.

No. Cookies on this platform are limited to session management and security functions. We do not place cross-site tracking cookies or share cookie data with advertising networks. You can adjust non-essential cookies in Settings.

All formal legal notices should be directed to our compliance team via the dedicated legal email or through the written notice tool in your account dashboard. Both paths create a timestamped record for your reference and ours.